Industry

Customer Support

Medical-context support that helps teams explain reports, products, and next steps without drifting into diagnosis.

What Lunas supports

  • Consistent explanations for complex medical language
  • Clear escalation to clinical, safety, or product experts
  • Reviewable support context instead of disconnected tickets

The opportunity

Why this work needs medical context

Health support conversations are unusually sensitive. A customer may ask a product question that sounds clinical, attach a report the agent cannot interpret, or describe symptoms that require immediate escalation.

A general support bot is not enough for that boundary. Lunas brings medically shaped language, file-aware context, and visible safety limits to the workflow. It can help a support professional explain approved information and recognize when the conversation belongs with a qualified human team.

Where Lunas fits

Useful work before the final decision

Stethos helps explain, organize, and investigate. People and qualified professionals stay responsible for the decisions that follow.

01

Explain clearly

Translate approved product, report, and medical terminology into readable language.

02

Summarize context

Condense the issue, relevant file details, and prior conversation for the next reviewer.

03

Escalate safely

Route clinical, adverse-event, emergency, or technical questions to the defined human owner.

04

Improve knowledge

Identify recurring questions that need better approved documentation or training.

A practical workflow

From a question to human review

A repeatable path makes the model easier to supervise and the result easier to trust.

  1. 01

    Classify the request

    Separate product support, medical information, technical trouble, and urgent safety concerns.

  2. 02

    Use approved context

    Ground the response in permitted material and the minimum necessary customer information.

  3. 03

    Draft and review

    Let Stethos assist, then have the responsible agent approve or correct the response.

  4. 04

    Escalate and learn

    Send regulated or clinical issues to the right team and improve the knowledge path.

Product path

Start with Lunas today. Grow into governed workflows.

Lunas.One is available to individuals today. Team & Enterprise workspaces and a governed Stethos API are in active development — the roadmap below is directional, not a promise of present availability, and larger deployments will require the right privacy, security, evaluation, and human-review controls.

Available in Lunas

  • File-aware medical conversations in Lunas
  • Structured summaries and safety-oriented responses
  • Controlled sharing for invited reviewers

Team, Enterprise & API direction

  • Team support workspaces and role controls
  • Approved response libraries and review queues
  • A governed Stethos API for support platforms

Questions

What people usually want to know

Can Lunas answer customers automatically?

The current product is designed around user and human review. Any future automation in a health context should be narrowly scoped, monitored, and connected to a clear escalation owner.

Can support agents provide medical advice through Lunas?

No. Lunas does not expand an agent’s professional scope. Clinical advice must come from a qualified professional.

What kinds of teams could use this?

Laboratories, health platforms, medical-device companies, benefits programs, and other organizations whose customers need help understanding health-related information.

Try the product

Bring one real health question into context.

Use Lunas for information and organization, then involve a qualified professional whenever a health decision is needed.

Try Lunas